Refund Policy

 

SHIPPING

IN-STOCK ITEMS ARE DISPATCHED WITHIN 2 WORKING DAYS. IF THE ITEM IS MADE-TO-ORDER IT WILL BE DISPATCHED AS SOON AS IT IS READY. PLEASE CHECK THE PRODUCT PAGE FOR THE INFORMATION ABOUT THE PRODUCTION TIME. 

FREE EXPRESS SHIPPING FOR ORDERS OVER 600€

FOR EUROPE: 20€ - 2-4 WORKING DAYS

REST OF THE WORLD: 30€ - 3-7 WORKING DAYS 

ALL ITEMS ARE SHIPPED FROM ITALY.
IF YOU ARE BASED OUTSIDE THE EU, PLEASE NOTE THAT THE PRODUCT PRICE DOESN’T INCLUDE TAXES OR DUTIES, WHICH WILL VARY FOR DIFFERENT COUNTRIES AND WILL NEED TO BE PAID UPON RECEPTION OF THE GOODS. (FOR THE USA MOST GOODS VALUED AT 
$800 OR LESS ENTER DUTY-FREE.)

IF YOU REFUSE THE PARCEL BECAUSE OF DUTIES & TAXES, THE PARCEL WILL BE SHIPPED BACK TO US. WE WILL MAKE A REFUND DEDUCTING THE SHIPPING COSTS BOTH WAYS AND ANY OTHER OCCURRED EXPENSES

 

RETURNS

IF FOR ANY REASONS YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, WE WILL GLADLY REFUND YOUR MERCHANDISE WITHIN 14 DAYS OF RECEIPT. ONCE YOU OPEN YOUR RETURN REQUEST, YOU HAVE 7 DAYS TO SEND YOUR ITEM(S) BACK TO US. 

PLEASE EMAIL STUDIO@MARINAEERRIE.COM FOR RETURN PAPERWORK. 

PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE YOU TO OBTAIN A PROOF OF POSTING IN THE FORM OF A TRACKING NUMBER, AS MARINA EERRIE IS NOT RESPONSIBLE FOR ANY RETURNS THAT FAIL TO REACH US.

PLEASE NOTE THAT:

-  SHIPPING COSTS AND DUTIES ARE NON-REFUNDABLE.
-ALL RETURNED ITEMS MUST BE IN ITS ORIGINAL CONDITION,  UNWORN UNUSED, UNALTERED, UNWASHED, UNDAMAGED
-ALL RETURNED ITEMS MUST BE COMPLETE WITH ALL ORIGINAL TAGS AND/OR PACKAGING.
-THE RETURN MUST BE POSTED IN THE PACKAGE IN WHICH IT WAS RECEIVED. WE WILL DEDUCT THE COST OF PACKAGING FROM THE REFUND AMOUNT AT OUR DISCRETION IF THE ITEM IS NOT RETURNED IN THE ORIGINAL BOX.

ALL RETURNS WILL BE INSPECTED UPON RECEIPT AND ANY ITEM IN UNSUITABLE CONDITION WILL BE SENT BACK TO YOU. ONLY MARINA EERRIE HAS THE RIGHT TO DETERMINE WHETHER PRODUCTS ARE IN THEIR ORIGINAL CONDITION.

CUSTOM-MADE

UNFORTUNATELY, WE CAN NOT OFFER ANY EXCHANGES/REFUNDS ON CUSTOM OR MADE-TO-MEASURE ORDERS AS THESE HAVE BEEN MADE FOR YOU.

 

REFUNDS

REFUNDS MAY TAKE UP TO 5 WORKING DAYS TO REACH YOUR ACCOUNT, DEPENDING ON YOUR PAYMENT METHOD. PAYMENTS WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD. 

PLEASE NOTE THAT WE DO NOT REFUND SHIPPING COSTS OR ANY DUTIES OR TAXES INCURRED.