SHIPPING AND RETURNS

 

SHIPPING

IN-STOCK ITEMS ARE DISPATCHED WITHIN 2 WORKING DAYS. IF THE ITEM IS MADE-TO-ORDER IT WILL BE DISPATCHED AS SOON AS IT IS READY. PLEASE CHECK THE PRODUCT PAGE FOR THE INFORMATION ABOUT THE PRODUCTION TIME. 

FREE EXPRESS SHIPPING FOR ORDERS OVER 600€

FOR EUROPE: 20€ - 2-4 WORKING DAYS
REST OF THE WORLD: 30€ - 3-7 WORKING DAYS 

 

ALL ITEMS ARE SHIPPED FROM ITALY.
IF YOU ARE BASED OUTSIDE THE EU, PLEASE NOTE THAT THE PRODUCT PRICE DOESN’T INCLUDE TAXES OR DUTIES, WHICH WILL NEED TO BE PAID UPON RECEPTION OF THE GOODS. (FOR THE USA MOST GOODS VALUED AT $800 OR LESS ENTER DUTY-FREE.)

IF YOU REFUSE THE PARCEL BECAUSE OF DUTIES & TAXES, THE PARCEL WILL BE SHIPPED BACK TO US. WE WILL MAKE A REFUND DEDUCTING THE SHIPPING COSTS BOTH WAYS AND ANY OTHER OCCURRED EXPENSES.

 

RETURNS

IF FOR ANY REASONS YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, WE WILL GLADLY REFUND YOUR MERCHANDISE (INCLUDING MADE-TO-ORDER PIECES) WITHIN 14 DAYS OF RECEIPT. ONCE YOU OPEN YOUR RETURN REQUEST, YOU HAVE 7 DAYS TO SEND YOUR ITEM(S) BACK TO US. 

PLEASE EMAIL STUDIO@MARINAEERRIE.COM FOR RETURN PAPERWORK. 

PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE TO OBTAIN A PROOF OF POSTING IN THE FORM OF A TRACKING NUMBER, AS MARINA EERRIE IS NOT RESPONSIBLE FOR ANY RETURNS THAT FAIL TO REACH US.

PLEASE NOTE THAT:

-  SHIPPING COSTS AND DUTIES ARE NON-REFUNDABLE.
- ALL RETURNED ITEMS MUST BE IN ITS ORIGINAL CONDITION,  UNWORN UNUSED, UNALTERED, UNWASHED, UNDAMAGED
- ALL RETURNED ITEMS MUST BE COMPLETE WITH ALL ORIGINAL TAGS AND/OR PACKAGING.
- THE RETURN MUST BE POSTED IN THE PACKAGE IN WHICH IT WAS RECEIVED. WE WILL DEDUCT THE COST OF PACKAGING FROM THE REFUND AMOUNT AT OUR DISCRETION IF THE ITEM IS NOT RETURNED IN THE ORIGINAL BOX.
- IF INCORRECT RETURN DOCUMENTS WERE USED WHICH LED TO ADDITIONAL EXPENSES FOR US TO RECEIVE THE PARCEL - THESE EXPENSES WILL BE DEDUCTED FROM THE REFUND AMOUNT.

ALL RETURNS WILL BE INSPECTED UPON RECEIPT AND ANY ITEM IN UNSUITABLE CONDITION WILL BE SENT BACK TO YOU. ONLY MARINA EERRIE HAS THE RIGHT TO DETERMINE WHETHER PRODUCTS ARE IN THEIR ORIGINAL CONDITION.

CUSTOM-MADE PIECES

UNFORTUNATELY, WE CAN NOT OFFER ANY EXCHANGES/REFUNDS ON CUSTOM ORDERS AS THESE HAVE BEEN  MADE SPECIALLY FOR YOU. Custom-made pieces are the garments that were made according to the measurements you gave us and that differ from our standard sizing, also the garments that were altered (including colour/ length/ or any other design changes).

REFUNDS MAY TAKE UP TO 5 WORKING DAYS TO REACH YOUR ACCOUNT, DEPENDING ON YOUR PAYMENT METHOD. 

PLEASE NOTE THAT WE DO NOT REFUND SHIPPING COSTS OR ANY DUTIES OR TAXES INCURRED.

 

CANCELLING THE ORDER

AS A YOUNG SUSTAINABLE BRAND WE MAKE-TO-ORDER ALL PIECES. ONCE THE GARMENT IS CUT OR SEWN WE CANNOT ACCEPT CANCELLATIONS, UNFORTUNATELY.